Accountancy
98
Agriculture, Fishing
2
Finance, Insurance
92
Call Centres
1
Catering & Hospitality
74
Construction, Property
117
Customer services
83
Defence/Armed Forces
63
Education
0
Electronics
57
Engineering, Manufacturing 146
Graduate, Trainees
47
Healthcare & Nursing
92
Human resources
73
IT & Internet
400
Legal
62
Management consultancy 65
Marketing, Advertising, PR 68
Media, Creative
7
Non-profit, Charities
0
Public sector & Services
9
Recruitment sales
61
Retail, Wholesale
74
Restaurant & Food Service 6
Sales
128
Science
20
Secretarial, Administration 25
Security
0
Senior appointments
11
Telecommunications
5
Transport, Logistics
7
Travel, Leisure, Tourism
24
Other
62
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: Electronics Vacancy 1552 |
| Post:Customer Service Managers |
Salary contractual |
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| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
London
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| The announcement text: |
ATC provides quality telecommunications solutions delivered by caring knowledgeable professionals. Our organization is committed to always doing “what is best” for our customers, employees and partners.
ATC delivers a broad array of integrated communications solutions including voice, data, Internet and IP based solutions. We offer highly cost-effective solutions through an experienced team of communication consultants and sales agents for our small, medium and large-sized business end users.
Customer Service Managers (CSM) at ATC are the first point of contact for all newly acquired accounts and serve as a single point of contact for existing accounts assigned to the CSM.
Some of the CSM responsibilities will include but are not limited to:
• Proactive Management – A CSM is responsible to proactively contact their customer base and schedule appointments to see their customer/s face to face. A CSM’s goal is to have 3 appointments a day or 15 per week. They are to speak with every customer at minimum one time per month and have a face to face visit one time per quarter. During customer meetings satisfaction surveys are to be completed.
• Products per Customer – A major goal of a CSM is to increase their billed revenue while reducing their churn. The fact that ATC has multiple products for our CSM’s to up sell into their base of accounts will give the CSM’s every opportunity to accomplish this goal.
• Reduce Churn – CSM’s retain customers by handling customer service issues through communication between the CSM and the ATC Customer Care staff.
• Renewals – A CSM will also be responsible for renewing accounts that are currently with ATC and are nearing the end of the initial contract term.
• Solutions Oriented – A major responsibility for a CSM is to make sure that their customers have the most efficient solutions for their communications.
• Collections – When the collections department is having challenges receiving funds for services rendered, a CSM will work with the Collections Department to help ATC receive payment.
Qualifications:
• Individuals must have excellent communication skills, both verbal and written.
• Must be able to multi-task and effectively manage all assigned issues.
• Individuals must have a sincere interest in assisting customers. They must display a “Customer First” attitude at all times and must be able to utilize the appropriate resources to assist them in resolving any and all customer issues.
• Knowledge of Excel spreadsheets and Access databases are required. ACT knowledge a plus.
• Telecommunications experience is a plus.
• Bachelor’s Degree preferred.
Location: Hauppauge
Compensation: Compensation includes base salary plus commission and bonus.
Principals only. Recruiters, please don`t contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
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| Contact information |
| Employer: |
Åëåíà
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| Email: |
wsrecruit@customstaffing.com.
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| Phone: |
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Publication date: 2010-01-26 23:45:57
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